At Cocoator.com, we are committed to making our payment process as clear and convenient as possible for our customers. This Payment Policy describes the payment methods we accept, how we handle transactions, and what you can expect during the payment process.
1. Payment Methods
For sample or trial orders totaling less than $10,000, we prefer using PayPal or Stripe for payment. These platforms provide a secure and efficient transaction process, ensuring safety and protection for both parties involved. We accept Telegraphic Transfer (TT) payments for future orders.
2. Transaction Processing
Your order will be processed only after we have received your payment or a clear payment confirmation.
- PayPal or Stripe: For sample orders, LCL shipments, or any transactions less than $10,000, you may choose to pay via PayPal or Stripe. You will be redirected to their respective websites to complete your transaction. Once your payment is successfully processed, you will be redirected back to Cocoator.com, and your order will be processed.
- Telegraphic Transfer (TT): For transactions above $10,000, we prefer payment via TT. We will provide you with our bank details for the transfer. Please be aware that you are responsible for any fees or charges your bank applies for this service. Your order will only be processed after the payment has been received and confirmed.
3. Security
We are committed to ensuring that your information is secure. We employ appropriate security measures to protect your information and prevent unauthorized access to your data.
4. Contact Us
If you have any questions or issues related to your payment, please contact us through our Contact Page at https://cocoator.com/contact/.
Thank you for trusting Cocoator.com as your preferred supplier of Indonesian cocoa powder. We appreciate your business and look forward to serving you.